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Customer Service

Elizabeth Lewis Jewelry - personal shopperNeed assistance selecting a gift?

We can help you with that. Let us know her style (conservative, bold, somewhere in between), if she prefers earrings to necklaces, favors gold over silver, as well as her favorite color. You can even send us a photo. One of our representatives will get back to you with ideas tailored just for her within 2 business days.  Contact us at info@elizabethlewisdesign.com for assistance.

 

Elizabeth Lewis Jewelry - gift card

Include a personalized gift card

Include a personalized message with your gift on the shopping bag page. Enter your note in the "Any special requests?" text box. 

 

Elizabeth Lewis Jewelry - custom made jewelry Extras

We're happy to custom fit our pieces, typically free of charge. Please let us know of any special adjustments prior to placing your order.

 

Elizabeth Lewis Jewelry - shipping information Delivery information

Your jewelry will be sent via USPS First Class Insured Mail with Delivery Confirmation for a flat fee of $7.95. Each piece of jewelry is custom made by Elizabeth so please allow 10-15 business days to ship (add 2-5 business days for transit time). 

Select pieces are available for immediate delivery. Please contact us with any questions: info@elizabethlewisdesign.com.

 

Elizabeth Lewis Jewelry - Semi-Precious custom made jewelry International orders 

Unfortunately, at this time we do not offer international shipping. We do however accept international credit cards with US shipping addresses.

 

Elizabeth Lewis Jewelry - custom made jewelry by New York City designer Elizabeth Lewis  Tax

Elizabeth Lewis is located in New York City. We are required to charge sales tax (8.875%) to customers residing in state. Orders shipped outside New York state will not be taxed.

 

Elizabeth Lewis Jewelry - A favorite choice for brides and bridesmaids Payments

All credit card transactions are processed through secure payment gateway Authorize.net. Elizabeth Lewis gladly accepts Visa, MasterCard, Discover.

 

Elizabeth Lewis Jewelry - free gift packaging Packaging

Your jewelry will arrive in a satin jewelry pouch, along with an anti-tarnish tab which will help keep them sparkling for years to come. Complimentary gift boxes are available upon request.

 

Elizabeth Lewis Jewelry - Elizabeth Lewis guarantee and easy return policy Returns & exchanges

If you’re not completely satisfied with your purchase you may return it within 2 weeks of delivery. Items must be unworn and returned in their original packaging to qualify for a refund. Please note credit does not include return shipping & handling charges.

 

elizabeth lewis jewelry - complimentary jewelry repair Repairs

Items will be repaired, free of charge, for up to 1 year. We are happy to repair your piece after the 1 year mark; Fees will be determined on a case by case basis.

Contact us about your repair: customerservice@elizabethlewisdesign.com.

 

Elizabeth Lewis Jewelry - Never will never sell your information to a third partyPrivacy Policy

Please click here to view our privacy policy.

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